Terms of Service
Medlyze
Last updated: March 1, 2026
1. Agreement to Terms
These Terms of Service (“Terms”) govern your access to and use of Medlyze websites, applications, and related features (collectively, the “Service”) offered by Medlyze (“Medlyze,” “we,” “us,” or “our”). By creating an account, clicking “I agree,” completing a subscription or payment, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.
If you do not agree, do not use the Service.
2. Description of the Service
The Service includes healthcare data, analytics, software, and AI-assisted tools Medlyze makes available from time to time, including public websites, subscription products, APIs, and related features. Offerings may include data access, reporting, benchmarking, extraction or classification tools, and conversational or analytical features, depending on the product. The Service is not a substitute for professional legal, financial, clinical, or compliance advice.
3. AI-Generated Content and Insights (Disclaimer)
3.1 No warranty as to accuracy. Portions of the Service may use artificial intelligence, machine learning, or similar technologies to generate summaries, classifications, extracted fields, comparisons, suggestions, chat responses, or other outputs (“AI Outputs”). AI Outputs may be inaccurate, incomplete, outdated, or misleading. You must independently verify all AI Outputs against your original sources and your own professional judgment before relying on them for any business, legal, regulatory, or clinical decision.
3.2 Not professional advice. AI Outputs and any insights or analytics in the Service are provided for informational purposes only. They do not constitute legal advice, medical advice, financial advice, or a guarantee of reimbursement, compliance, or contract interpretation.
3.3 No liability for AI Outputs. To the maximum extent permitted by law, Medlyze is not liable for any loss, claim, or damage arising from your reliance on AI Outputs or any decision you make based on them.
3.4 Human review. You are solely responsible for reviewing and validating all outputs before use in billing, contracting, negotiations, or regulatory reporting.
4. Accounts and Acceptable Use
4.1 Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of unauthorized use.
4.2 Acceptable use. You will not: (a) misuse the Service or attempt to access data or systems you are not authorized to access; (b) upload malware or content you do not have the right to use; (c) use the Service to violate law or third-party rights; (d) reverse engineer or scrape the Service except as permitted by law; or (e) resell or sublicense the Service without our written consent.
4.3 Your content. You retain ownership of documents and data you upload (“Customer Content”). You grant Medlyze a license to host, process, and display Customer Content only as needed to provide the Service and as described in our Privacy Policy.
5. Subscription, Billing, and Payment
5.1 Plans. We offer subscription plans (including free trials, paid tiers, and optional add-ons such as additional seats) as described on our pricing page or order flow. Features and limits may vary by plan.
5.2 Fees and taxes. You agree to pay all fees for the plan you select at the prices and billing cycles shown at checkout. Fees are exclusive of taxes unless stated otherwise; you are responsible for applicable taxes.
5.3 Payment processing. Payments are processed by Stripe or another third-party payment processor. Your use of payment services is subject to their terms and privacy policy. Medlyze does not store full payment card numbers on your behalf.
5.4 Billing. Subscription fees are billed in advance on a recurring basis (for example monthly or annually) according to your plan. Renewals: Unless you cancel before the renewal date, your subscription will automatically renew at the then-current rate unless we notify you otherwise.
5.5 Cancellation. You may cancel your subscription through your account settings or by contacting us as described on our website. Cancellation: Cancellation takes effect at the end of the current billing period unless we state otherwise. You remain responsible for fees accrued before cancellation.
5.6 Refunds. Any money-back guarantee or refund policy is described on our pricing or checkout page. Unless we expressly commit to a refund in writing, fees are non-refundable except where required by law.
5.7 Changes to pricing. We may change subscription fees or introduce new fees with reasonable notice (for example email or in-app notice). Continued use after the effective date may constitute acceptance.
5.8 Free trials. If we offer a trial, your access may be limited in duration or features. We may end a trial early for abuse or misuse. At the end of a trial, you may be required to select a paid plan or lose access unless we state otherwise.
5.9 Failure to pay. We may suspend or terminate access to the Service if payment fails or your account is overdue.
6. Security
6.1 Reasonable safeguards. We implement reasonable technical and organizational measures designed to protect the Service and Customer Content. No method of transmission or storage is 100% secure. We do not guarantee that the Service will be free from unauthorized access, hacking, or other security incidents.
6.2 Your responsibility. You are responsible for configuring your access controls, using strong passwords, and protecting your network and devices. You must notify us of suspected security incidents affecting the Service as described in our Privacy Policy or support channels.
6.3 No liability for third-party breaches beyond our control. To the maximum extent permitted by law, Medlyze is not liable for security incidents caused by your actions, third-party services, or events beyond our reasonable control.
7. Intellectual Property
The Service, including software, branding, documentation, and non-customer content, is owned by Medlyze or its licensors. Except for the limited rights to use the Service under these Terms, we grant you no other rights. Feedback you provide may be used by us without obligation to you.
8. Confidentiality
Each party may receive confidential information from the other. The receiving party will use reasonable care to protect the disclosing party’s confidential information and use it only for the purpose of the Service. Customer Content is treated as confidential in accordance with our Privacy Policy and applicable law.
9. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MEDLYZE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- IN NO EVENT SHALL MEDLYZE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
- MEDLYZE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MEDLYZE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE PROHIBITED BY LAW.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.
11. Indemnification
You will defend, indemnify, and hold harmless Medlyze and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of: (a) your Customer Content or use of the Service in violation of these Terms or law; (b) your violation of any third-party right; or (c) your reliance on AI Outputs or other data from the Service without independent verification, except to the extent caused by Medlyze’s gross negligence or willful misconduct.
12. Term and Termination
12.1 Termination by you
You may stop using the Service and cancel your subscription as described in Section 5.
12.2 Termination by us
We may suspend or terminate your access if you materially breach these Terms, fail to pay, pose a security risk, or if we are required to do so by law. We may also discontinue the Service with reasonable notice where feasible.
12.3 Effect of termination
Upon termination, your right to use the Service ceases. We may delete or retain Customer Content as described in our Privacy Policy. Provisions that by nature should survive (including Sections 3, 9–11, 13–15) will survive.
13. Changes to the Service or Terms
We may modify the Service or these Terms from time to time. We will post updated Terms and update the “Last updated” date. Material changes may be communicated by email or in-app notice. Your continued use after the effective date of changes constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, USA, excluding conflict-of-law rules. Except where prohibited by law, exclusive jurisdiction and venue for disputes shall be in the state and federal courts located in New York County, New York, USA. You consent to personal jurisdiction there.
Informal resolution: Before filing a claim, you agree to contact us at tech@medlyze.com to attempt to resolve the dispute informally.
15. General
15.1 Entire agreement. These Terms and the Privacy Policy (and any order or addendum we expressly reference) constitute the entire agreement between you and Medlyze regarding the Service.
15.2 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
15.3 Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.
15.4 Severability. If any provision is invalid, the remainder remains in effect.
15.5 Export. You comply with applicable export and sanctions laws.
15.6 Contact. Questions about these Terms: tech@medlyze.com or the address at www.medlyze.com.
16. Agreement at Payment
If you complete a purchase or subscription through our checkout flow, you acknowledge that you have read and agree to these Terms and our Privacy Policy, including the AI disclaimer and subscription and billing terms above.